Sunday, September 8, 2013
VoIP Planning
When implementing Voice over IP (VoIP), technical teams often overlook
key elements. Without proper planning, these issues will come back to
bite you. Here are three things to include in your plans to ensure a
successful deployment. Make sure that there is a 911 emergency services location reporting. With VoIP, phones usually talk to centralized servers in the network and
calls are often routed out of gateways not local to the site. This
wreaks havoc on accurate 911 location reporting, so you must plan
accordingly. Another important fact to consider is the compatibility with the current infrastructure that exists within the business. Sometimes the integrations are obvious, such as a voice mail server or
an IVR that distributes calls from the main line. Some are less so, such
as a paging system in a warehouse, a call accounting software package
that only finance uses, or an automatic dialer that makes reminder calls
to customers. Lastly, make sure that you are willing to take the time and money to train the users on these phone systems if they are not family with it.
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I never realized important things like911 emergency service is nit always included in a VoIP phone service deal.
ReplyDeleteGetting onsite training for internet phone services is easy. A lot of providers also offer free trials so you know which one fits your business.
ReplyDeleteOne of the down sides to internet phone services is that you need a great internet connection. You also have to be leery of hacking since it is VoIP.
ReplyDeleteMake sure that you are familiar with the mobile applications for the internet phones. It will save you a lot of money and time.
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